Terms and Conditions / Frequently Asked Questions

Esaitech.com listings on this website are not an offer to sell goods; rather, they are advertisements to receive offers. Any offer/order for more than 5 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by Esiaitech.com. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes, condition changes or availability issues to you after you place your order.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Esaitech.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Esaitech.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $750.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Esaitech.com is a reseller to end user customers and we do accept orders from computer manufacturers, OEM/s CM’S, ODM, wholesalers, or other corporate customers.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Esaitech.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Esaitech.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Esaitech.com shall immediately issue a credit to your credit card account in the amount of the charge
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LIMITATION OF LIABILITY
In no event shall Esaitech.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PROCESSING TIME
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependant on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout  the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

Credit / Debit Card Authorizations
An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.

Dispute Resolution
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS.

Saitech Inc is proud to be a Cisco authorized Channel Partner Reseller. Under the contract terms with Cisco, we are authorized to resell Cisco products only to actual end users and not any reseller customers. Kindly note any orders made by resellers or broker companies will be cancelled and be notified accordingly .We appreciate your understanding and anticipated cooperation.

Sorry No Dealer / Broker / Reseller Sales on Cisco

We are offering the ability to purchase Cisco parts on our website for the convenience of our Cisco Systems Customers. Kindly contact our sales team rep who can discuss your specific needs and provide you with customizes cost effect solutions and value added services.

The Below FAQ’s will help clarify most of the Questions you may face while shopping at Saitech, however if you still have any further questions, please feel free to contact us.

Contact FAQ's Answers regarding our contact information.

Shipping FAQ's Answers about shipping and instructions.

Payment FAQ's
Including payment options, sales tax policy, tax-exempt status and more.

Ordering FAQ's Listing a number of FAQ’s that help explain the ordering process.

Product FAQ's Information regarding products, backorder, warranty, explanations and more.

Credit FAQ's Explanations of our refund, credit procedures and more.

RMA FAQ's Information for return policy, return procedure, RMA instructions etc.

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